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Telemarketing

Emenac Call Center Services Inbound & Outbound Call Center Services

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by Paul Herdman 2017-08-03 12:14:10

Your Partner to Better Communicate With Your Contacts and Customers has been known in the industrial sectors during this past decade for amazing call center services delivery. We are available 24/7 to handle inbound and outbound calls on behalf our client companies that are busy in their core processing. Hiring a call center doesnt mean […]

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History of Call Center Industry:

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by Paul Herdman 2017-06-22 10:40:32

A Journey of Telecommunication and BPO Industry Evolution It all began with____ telemarketing: Mary and Gary West are said to be the pivotal players in the formation of the industry of telemarketing and of call center, by extension. Mary established a telemarketing service agency in 1973, called Mardex, and she founded WATS Marketing of America […]

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7 Steps to Follow to Make an Effective Warm Call

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by Paul Herdman 2017-05-03 16:06:38

Not every person has the kind of personality that is suitable for initiating call with a random stranger and even make a sale or two if possible. But thats a part of your job description as a call center agent. With all other communication mediums available (email, live chat and social media), the importance of […]

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Call Center Services

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by Paul Herdman 2017-04-10 15:25:35

In a business work day it is normal to expect calls coming in by the dozen and a number of calls are also made for telemarketing and such. A situation that can cause staff to be overworked and poses a problem when in-house staff is else wise focused. Emenac Call Center Services proposes power pack […]

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New Blended Collaboration System introduced by Emenac Call Center System gaining popularity

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by Paul Herdman 2017-02-01 15:44:58

An upgraded Collaboration System has been introduced by Emenac Call Center Services for inbound callers so they dont have to go through the old pitfalls of traditional multiple tiers of call center agents, which can prove to be frustrating and time consuming. The team and call center software collaborations provided at the modern contact center […]

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Emenac Call Center Services Brings Best Inbound Call Center Features

by Paul Herdman 2016-11-11 10:09:04

Must Have Call Center Features” (Best in Inbound Call Center Activities) Before going into further complexities, it is important to know the true meaning of an inbound call center. To be exact, an inbound call center works like a help desk or a customer care contact center in which an agent is required to answer […]

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15 Skills You Need As an Employee to Provide Excellent Customer Services

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by Paul Herdman 2016-11-05 12:02:43

Every employee of all businesses needs to be mastered in customer handling. There are certain customer services skills which should be followed in any case if you want to build up healthy relationship with your customers. Without these skills, you can have to face embarrassing situations and you will simply not find those particular customers […]

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Call Center Services Essential for Internet Service Providers

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by Paul Herdman 2016-10-14 15:16:49

For any business, staying in touch with the customers and maintain effective communication is extremely important. Since this task takes up a considerable amount of time, energy and concentration, it cannot be managed or controlled by employees or management. Hence, another entity has to come to do the job. There is and can be no […]

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Which call center solution can fulfill your requirement regarding customer engagement, customer retention and customer support services?

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by Paul Herdman 2016-09-30 12:47:17

This Study is being prepared for the purpose of providing a framework through which support services are provided by Technical Support Group of Emenac Call Center Services. Emenac Call Center! A BPO Company Doing Business Your Way Automate business marketing process across all communication channels Unlock potential opportunities by connecting your customers Emenac Call Center […]

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Choose best for your business! Call Center OR Contact Center

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by Paul Herdman 2016-08-23 14:55:23

Confusingly, both these words are being used for the same meaning and purpose but in reality, they have different functionalities and implications. It is true that both the settings are designed to assist customers, but there is a difference in the methods and procedures. Looking for Call Center Services? Are you sure only A Call […]

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What Skills should Call Center Agent must have? How they can help businesses to boost their sales?

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by Paul Herdman 2016-08-11 12:51:00

What businesses can expect from Professional Call Center Agents When they Opt to outsource their Call Centers? Global businesses always prefer customer support services and engage many departments for the communication with customers. However, this interaction cannot be worked every time due to availability issues as the departments meet to heavy workloads on priority basis. […]

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Streamline Staffing Process and Engage Blended Call Center Services to Entertain your Inbound & Outbound Customers.

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by Paul Herdman 2016-08-08 13:35:42

Call center or customer contact center that can help you deal with inbound and outbound calls simultaneously known as blended call center. Subject of this article is Blended Call Centers, technology used for such customer contact centers and main functions that can help businesses to boost their sales, deal with all of their incoming calls […]

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RSS Phone Answering Services

RSS Phone Answering Services

RSS Phone Answering Services

RSS Phone Answering Services