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  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...

RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...

RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...

RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...