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Inbound

7 Steps to Follow to Make an Effective Warm Call

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by Paul Herdman 2017-05-03 16:06:38

Not every person has the kind of personality that is suitable for initiating call with a random stranger and even make a sale or two if possible. But thats a part of your job description as a call center agent. With all other communication mediums available (email, live chat and social media), the importance of […]

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Emenac Call Center Services Brings Best Inbound Call Center Features

by Paul Herdman 2016-11-11 10:09:04

Must Have Call Center Features” (Best in Inbound Call Center Activities) Before going into further complexities, it is important to know the true meaning of an inbound call center. To be exact, an inbound call center works like a help desk or a customer care contact center in which an agent is required to answer […]

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15 Skills You Need As an Employee to Provide Excellent Customer Services

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by Paul Herdman 2016-11-05 12:02:43

Every employee of all businesses needs to be mastered in customer handling. There are certain customer services skills which should be followed in any case if you want to build up healthy relationship with your customers. Without these skills, you can have to face embarrassing situations and you will simply not find those particular customers […]

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Which call center solution can fulfill your requirement regarding customer engagement, customer retention and customer support services?

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by Paul Herdman 2016-09-30 12:47:17

This Study is being prepared for the purpose of providing a framework through which support services are provided by Technical Support Group of Emenac Call Center Services. Emenac Call Center! A BPO Company Doing Business Your Way Automate business marketing process across all communication channels Unlock potential opportunities by connecting your customers Emenac Call Center […]

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Choose best for your business! Call Center OR Contact Center

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by Paul Herdman 2016-08-23 14:55:23

Confusingly, both these words are being used for the same meaning and purpose but in reality, they have different functionalities and implications. It is true that both the settings are designed to assist customers, but there is a difference in the methods and procedures. Looking for Call Center Services? Are you sure only A Call […]

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Streamline Staffing Process and Engage Blended Call Center Services to Entertain your Inbound & Outbound Customers.

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by Paul Herdman 2016-08-08 13:35:42

Call center or customer contact center that can help you deal with inbound and outbound calls simultaneously known as blended call center. Subject of this article is Blended Call Centers, technology used for such customer contact centers and main functions that can help businesses to boost their sales, deal with all of their incoming calls […]

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Which call center solution can fulfill your requirement regarding customer engagement, customer retention and customer support services?

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by Paul Herdman 2016-07-29 12:59:41

Introduction of Emenac Call Center Services Emenac Call Center Services is designed to offer business owners the best way to engage with customers and deliver customer support on behalf of them without interrupting their day-to-day work schedules and working operations. This Study is being prepared for the purpose of providing a framework through which support […]

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Creating Exceptional Experiences in the Businesses through Call Center Services

by Paul Herdman 2016-07-22 15:25:56

The trends and ideas of running a business have now changed. The inclusion of technology and the incorporation of e-Commerce services have created challenges for the business owners. It was a time when business hours were very short and after the sunset, most of the people went home. The trend has now changed and the […]

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Emenac Call Center helps you Boosting Your Sales through Tentacle Telemarketing Software

by Paul Herdman 2016-06-29 09:40:37

The 21st century has provided the world with an array of extraordinary amenities to benefit from. If we take a look at the call center industry, we would witness that the contact center software solutions have simplified the method of communication between the agent and a customer. The process of receiving inbound calls may be […]

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Emenac Call Center helps you Boosting Your Sales through Tentacle Telemarketing Software

by Paul Herdman 2016-06-29 09:17:37

The 21st century has provided the world with an array of extraordinary amenities to benefit from. If we take a look at the call center industry, we would witness that the contact center software solutions have simplified the method of communication between the agent and a customer. The process of receiving inbound calls may be […]

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How a Call Center Can Help Small Scale Businesses Thrive

by Paul Herdman 2016-06-02 14:15:56

Call Center Services Helping Small Scale Businesses Flourish In todays rapidly progressing society, everybody believes in immediate and timely results especially when we talk about clients. Due to poor infrastructure and lack of knowledge, businesses usually find it hard to cope with the increasing demand. Small scale businesses are the ones that are the most […]

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Call Center OR Contact Center! How to know whats best for Your Business?

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by Paul Herdman 2016-05-24 08:15:46

Difference between Call Center and Contact Center What is a Call Center? A call center is a telephone based customer care center with a well-connected inbound/outbound telephone network that is operated by a large number of agents that are trained to solve problems and also handle blended calls if necessary. A call center is usually […]

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RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...

RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...

RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...

RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...