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Help Desk

Emenac Call Center helps you Boosting Your Sales through Tentacle Telemarketing Software

by Paul Herdman 2016-06-29 09:40:37

The 21st century has provided the world with an array of extraordinary amenities to benefit from. If we take a look at the call center industry, we would witness that the contact center software solutions have simplified the method of communication between the agent and a customer. The process of receiving inbound calls may be […]

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Emenac Call Center helps you Boosting Your Sales through Tentacle Telemarketing Software

by Paul Herdman 2016-06-29 09:17:37

The 21st century has provided the world with an array of extraordinary amenities to benefit from. If we take a look at the call center industry, we would witness that the contact center software solutions have simplified the method of communication between the agent and a customer. The process of receiving inbound calls may be […]

Read

How a Call Center Can Help Small Scale Businesses Thrive

by Paul Herdman 2016-06-02 14:15:56

Call Center Services Helping Small Scale Businesses Flourish In todays rapidly progressing society, everybody believes in immediate and timely results especially when we talk about clients. Due to poor infrastructure and lack of knowledge, businesses usually find it hard to cope with the increasing demand. Small scale businesses are the ones that are the most […]

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Call Center OR Contact Center! How to know whats best for Your Business?

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by Paul Herdman 2016-05-24 08:15:46

Difference between Call Center and Contact Center What is a Call Center? A call center is a telephone based customer care center with a well-connected inbound/outbound telephone network that is operated by a large number of agents that are trained to solve problems and also handle blended calls if necessary. A call center is usually […]

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Hidden Benefits Of Multichannel Live Chat

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by Paul Herdman 2016-05-24 07:20:03

Live chat is an effective way to give a cheerful experience to your customers and it can be more cheerful if you choose a right call center for your customer support. To increase the customer happiness and sales conversion, Emenac Call Center Services is the right choice for all types of businesses because the vast […]

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How Does a Call Center Go From Good to Great in Developing Better Customer Base?

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by Paul Herdman 2016-05-13 11:57:23

A call center should always look forward for growth because there are several factors that can make a call center great. A call center can never grow without making strong and effective customer base. When a call center fails to make a better customer base, it means it will not grow and will not be […]

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Boost Customer Base And Give Support Services They Need

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by Paul Herdman 2016-05-13 10:40:17

To satisfy customers is the main objective of any business and thats why most companies are putting their efforts to boost customer base by giving support services to their customers. It is indispensable to understand the needs of customers for providing them support services in very effective manner. Companies need to understand the expectations of […]

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RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...

RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...

RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...

RSS Phone Answering Services

  • Keys to the smart cities of tomorrow: Technology partnerships and the Internet of Things
    Improving customer service and lowering the cost of these services are part of the vision for integrating Internet of Things (IoT) technologies into smart cities projects. A simple example could be making common objects like lampposts and garbage receptacles “smart” by adding small sensors and ...
  • Vicente Capital-Backed Intellectual Technology Acquires Solutions Thru Software
    “We were extremely selective in who ITI could acquire due to their excellent reputation for customer service,” added David Casares, Partner of Vicente Capital. “But it was clear early on that STS was a great match. James Sodero and the STS employees were able to rapidly expand STS's position in the ...
  • Will the WhatsApp business app disrupt the live chat market?
    WhatsApp is now allowing companies to establish an official presence on their service, enabling them to communicate with customers through the hugely popular app. With this move, WhatsApp could turn business to customer communication on its head – particularly when it comes to traditional ...
  • New Series of Successes for Veolia's Water Business in France
    The aim is to provide the municipality's consumers with increasingly efficient services that are available to all and environmentally friendly. Particular attention will be paid to customer relations and consumer support. As a consequence, the new drinking water public service contract places significant ...
  • Coinbase Hires New VP Operations in Bid to Fix Customer Support Issues
    Leading cryptocurrency exchange and digital wallet service Coinbase has announced the hiring of Tina Bhatnagar, former VP of Operations and User Services at Twitter, as its new Vice President of Operations and Technology. Price spikes in the volatile cryptocurrency market have overwhelmed ...
  • Madison exploring a 311 system for residents to lodge complaints and gather information
    Sarah Edgerton, the city's web manager, said a 311 system could act as a central hub for residents seeking information on services, such as the ... “When we're looking at good customer service and response time, if we're not getting complaints, residents are just so frustrated with it they have just ...
  • Coinbase hires former Twitter exec to lead customer service efforts
    As it scrambles to serve a massively expanding userbase, cryptocurrency marketplace and wallet provider Coinbase has hired former Twitter VP Tina Bhatnagar to oversee its customer service operations. As the price of Bitcoin ballooned late last year, Coinbase was overwhelmed by hundreds of ...
  • Rally held to show support for Trent University food services workers in Peterborough as strike ...
    CUPE Ontario president Fred Hahn addresses Trent University food service workers facing a strike or lockout deadline of Feb. ... president Brandon Remmelgas highlighted the "essential" role the workers play, including providing a chance for students - the primary customer base - to eat healthy food.
  • Bridging the social media and business enterprise gap: Interview
    Conversocial aims to help turn customer service into customer loyalty by applying the discipline of contact center efficiency with the unique dynamics of social customer engagement. This is via a cloud solution designed to help businesses efficiently and securely manage customer service on social ...
  • What Amazon Go's cashier-less grocery means for customer service
    On Monday, Amazon debuted its first cashier-less grocery store in Seattle, Washington, ushering in a decidedly new era in customer service. Amazon Go, as the venture is called, works by streamlining the shopping experience, allowing the customer to grab items and walk out of the store without having ...